What gives your community character? How does that character influence what visitors travel to your community? How might your birth year, knowledge and influence affect a visitor’s experience? Getting lost in a new place can be an exciting adventure. Helping others find just the perfect experience can make a lifetime of memories. To learn more, come attend or send your staff to the Montana Superhost customer service training session, Lost and Found in Montana, at Best Western Golden Prairie Inn & Suites, 820 S. Central Ave., Sidney on Monday, May 7th, from 2:00 to 5:00 p.m. Sponsored by the Sidney Area Chamber of Commerce and Agriculture, this session is free of charge to all participants. Please pre-register for this session by contacting the session host, Wade J. VanEvery at 406.433.1916.
Traveling to Sidney will be Nancy Walker, a dynamic facilitator who has a talent for describing what it means to provide outstanding service while motivating others to do the same. In this interactive training, she will be introducing useful resources, facilitating a map scavenger hunt, prompting discussions and sharing videos. With strong connections to the Montana tourism industry, Nancy’s service examples and suggestions provide practical tips and tools to use immediately following the session.
During this time, we will examine:
Your individual connection to tourism in Montana,
Who geotourists are and why they matter,
How to leverage your talents in customer service,
Ways the generations differ and how to adapt your communication with them,
Tips to seek commonalities with your customers, and the importance of differentiating your community or business from others.
Lost and Found in Montana is made available across the state by the Montana Department of Commerce Office of Tourism’s Superhost Program and Flathead Valley Community College. All participants are encouraged to bring brochures or flyers or information to share about area businesses or local attractions and will receive a certificate of completion. Should the above session not work for your schedule, the online program of Passport to Service is available 24/7 as a self-paced format, free of charge. Visit montanasuperhost.com for more details.
All of us who meet and serve Montana’s visitors can help them find what they are searching for, and not get lost along the way. Learn how with Lost and Found in Montana.
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