"Rockin' to the Rhythm of Service" Customer Service Training Coming to Sidney on June 26

Area businesses are invited to attend the free Montana Superhost statewide seminar, “Rockin’ to the Rhythm of Service”. Sponsored by the Montana Office of Tourism’s Montana Superhost Program and Flathead Valley Community College, this customer service training program is custom-designed for Montana hospitality providers. Threaded with tourism-based videos and resources, the program gives participants new perspectives, tools and resources they can use to elevate their customer service and interpersonal skills to create effective interaction with each unique customer they serve.

Business owners, managers and front-line staff are invited to attend “Rockin’ to the Rhythm of Service” in Sidney on Wednesday, June 26th at the Microtel Inn & Suites, 1500 S. Central Avenue from 3 p.m. to 6 p.m. This free seminar is hosted by the Sidney Area Chamber of Commerce and Agriculture.

Seminar trainer Becky Henne is a dynamic facilitator who will offer new ideas on key service concepts through the introduction of useful resources, facilitation of relevant activities and prompting of thoughtful discussions. With strong connections to the Montana tourism industry, her service examples and suggestions will provide practical skills and tips which can be put to use immediately following the session.

“Rockin’ to the Rhythm of Service” will focus on what businesses need to do to attain rave reviews from customers and how to keep them as return customers. Areas of emphasis will include ways to focus on your mission, clarify your role and expand your knowledge base; how to understand and effectively connect with your customers; how to tell your story and reveal your authentic style; and how to manage conflict and identity triggers.

Participants are encouraged to bring brochures, flyers or information to share about area businesses and attractions. Each participant will receive a certificate of completion. Pre-registration is required. Please contact session host Wade VanEvery at 406-433-1916 to register.

For anyone unable to attend “Rockin’ to the Rhythm of Service”, a free online, self-paced program, “Passport to Service”, is also available. For more information, visit montanasuperhost.com.