The Roundup -

"406 Hospitality" Customer Service Training Coming To Sidney On May 13

 


Sidney, Mont. -- Representatives of local convenience stores, lodging properties, visitor information centers, museums, outfitters, restaurants and any business greeting visitors to the area are invited, free of charge, to attend the new “406 Hospitality” seminar in Sidney. Business owners, managers, and front-line staff are encouraged to attend together. The Sidney Area Chamber of Commerce will host the training at The Elks Lodge, 123 3rd St. SW., Sidney on Wednesday, May 13, 2015, from 1:00 p.m. to 4:00 p.m.

Brought to your community by the Montana Office of Tourism and the Montana Superhost Program, this fast-paced customer service and tourism training program is custom-designed for Montana hospitality providers. The focus of “406 Hospitality” is for us all to ENGAGE our guests; PROMOTE our community, region and state; MEND guest concerns; and REFRESH ourselves and our organizations. Combining efforts to prioritize excellent customer service ensures the viability of Montana’s economic success and its $4 billion tourism industry.

Attendees are encouraged to bring brochures, flyers, or information to share about area businesses and attractions. Each participant will receive a certificate of completion. Pre-registration is required. Please contact the Sidney Area Chamber of Commerce at 406-433-1916.

Seminar trainer Tami Burke is passionate about Montana and Montana hospitality. She is a talented facilitator who will motivate attendees to value their role in our tourism industry, expand their knowledge, connect with customers and take a fresh look at ways your business can not only attain rave reviews from visitors, but also keep them returning again and again. With strong connections to the Montana tourism industry, her service examples and suggestions will prompt thoughtful discussions and provide practical skills and tips which can be put to use immediately. Previous participants appreciated learning about the wealth of travel resources available, hearing stories to share from others in their community, obtaining new customer service perspectives and tactics, and experiencing the group interaction.

For anyone unable to attend “406 Hospitality,” a free online, self-paced program, “Lost and Found in Montana,” is also available. For more information, visit montanasuperhost.com.

 

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